1plush Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register an account on 1plush, we collect the following categories of personal information directly from you:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification documents (Philippine passport, driver's license, UMID, postal ID, etc.) for age verification and Know Your Customer (KYC) compliance.
• Contact Information: Email address, mobile phone number, and residential address for account communication and verification purposes.
• Account Credentials: Username, password (stored in encrypted form), and security questions for account access and protection.
• Financial Information: Payment method details including GCash account, PayMaya account, bank account information, and transaction history for processing deposits and withdrawals.
• Verification Documents: Copies of identification documents, proof of address, and selfie photos with ID for identity verification and anti-money laundering compliance.

1.2 Information Automatically Collected

When you access and use the 1plush platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, geographic location (country and city level), and time zone.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths through the platform.
• Cookies and Tracking Technologies: Session cookies, authentication tokens, and analytics data collected through cookies and similar technologies as described in our Cookie Policy.
• Communication Records: Records of your communications with customer support, including live chat transcripts, email correspondence, and phone call recordings (with your consent).

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources for verification and fraud prevention purposes, including:

• Identity verification services that confirm your identity against public records and databases.
• Payment processors that provide transaction confirmation and payment verification data.
• Fraud prevention services that assess risk and detect suspicious activities.
• Marketing partners who may provide demographic or interest information with your consent.

2. How We Use Your Information

2.1 Primary Processing Purposes

1plush processes your personal information for the following legitimate business purposes:

• Account Management: To create, maintain, and administer your player account, verify your identity, and authenticate your login credentials.
• Gaming Services: To provide access to casino games, process bets, calculate winnings, maintain gaming records, and ensure fair play.
• Payment Processing: To process deposits and withdrawals, verify payment methods, prevent fraudulent transactions, and maintain financial records.
• Regulatory Compliance: To comply with PAGCOR regulations, Philippine Anti-Money Laundering Act requirements, tax reporting obligations, and other legal requirements.
• Customer Support: To respond to inquiries, resolve disputes, troubleshoot technical issues, and provide assistance with account matters.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, underage gambling, account abuse, bonus abuse, and other prohibited activities.
• Responsible Gaming: To monitor gaming patterns, identify problem gambling behaviors, enforce self-exclusion requests, and provide responsible gaming tools.

2.2 Secondary Processing Purposes

With your consent or where permitted by law, we may also use your information for:

• Marketing Communications: To send promotional offers, bonus notifications, tournament announcements, and platform updates via email or SMS (you may opt out at any time).
• Platform Improvement: To analyze usage patterns, conduct A/B testing, improve user experience, develop new features, and optimize platform performance.
• Personalization: To recommend games based on your preferences, customize promotional offers, and tailor content to your interests.
• Research and Analytics: To conduct statistical analysis, market research, and business intelligence activities using aggregated and anonymized data.

3. Legal Basis for Processing

Under the Philippine Data Privacy Act and general data protection principles, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., providing gaming services under our Terms & Conditions).
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, platform security, service improvement) provided such interests are not overridden by your fundamental rights.
• Consent: Processing is based on your explicit consent, which you may withdraw at any time (e.g., for marketing communications or optional data collection).

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

1plush shares your personal information with trusted third-party service providers who assist in operating our platform, subject to strict confidentiality obligations:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers who verify your identity and perform anti-fraud checks.
• Game Providers: Software providers whose games you play, who may collect limited gameplay data for RNG certification and audit purposes.
• Cloud Service Providers: Secure hosting and storage providers who maintain our infrastructure and databases.
• Customer Support Tools: Communication platforms used to provide live chat, email, and phone support services.
• Analytics Services: Analytics and monitoring tools that help us understand platform usage and improve performance.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information when required by law or to protect our legal rights:

• To PAGCOR and other Philippine regulatory authorities upon lawful request.
• To law enforcement agencies investigating suspected criminal activity, fraud, or money laundering.
• To comply with court orders, subpoenas, or other legal processes.
• To the Anti-Money Laundering Council (AMLC) when required to report suspicious transactions.
• To tax authorities for tax reporting and compliance purposes.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Privacy Policy.

4.4 No Data Selling

1plush does not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.

5. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access Controls: Personal data is accessible only to authorized personnel who require access for legitimate business purposes. All access is logged and monitored.
• Secure Infrastructure: Data is stored on secure servers located in certified data centers with physical security measures including biometric access control, video surveillance, and 24/7 security personnel.
• Firewall Protection: Network-level firewalls and intrusion detection systems protect against unauthorized access and cyberattacks.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Employee Training: All employees with access to personal data undergo regular privacy and security training and are bound by confidentiality agreements.

Despite our security measures, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

1plush retains your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Active Accounts: Personal information is retained for the duration of your active account plus any applicable legal retention period.
• Closed Accounts: After voluntary account closure, we retain personal information for seven (7) years to comply with PAGCOR regulations, anti-money laundering requirements, tax obligations, and dispute resolution needs.
• Transaction Records: Financial transaction records are retained for ten (10) years as required by Philippine banking and financial regulations.
• Marketing Data: Marketing consent records are retained until you withdraw consent, after which data is deleted within thirty (30) days.
• Technical Logs: Technical logs and IP address records are retained for ninety (90) days for security and fraud prevention purposes.

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with you as an individual.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the purposes of processing, categories of data, and recipients of data. You may access most of your personal information directly through your account settings.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update most information directly through your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, subject to legal retention obligations. Note that certain information must be retained for regulatory compliance even after account closure.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes, legitimate interests, or research purposes. You may opt out of marketing communications at any time.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller.

7.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

7.7 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 below. We will respond to your request within fifteen (15) days as required by Philippine law.

8. Cookies and Tracking Technologies

1plush uses cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for platform functionality, authentication, and security. These cannot be disabled without affecting platform operation.
• Performance Cookies: Collect anonymous usage data to improve platform performance and user experience.
• Functional Cookies: Remember your preferences, settings, and gaming history to personalize your experience.
• Analytics Cookies: Help us understand how users interact with the platform through aggregated statistics.

You may control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

9. Children's Privacy

1plush services are strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the associated account.

10. Changes to This Privacy Policy

1plush may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting a notice on the platform or sending an email to your registered address. Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

Data Protection Officer
1plush Online Casino
Email: [email protected]
Support Email: [email protected]

For complaints or concerns not resolved through our internal processes, you may contact the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila
Email: [email protected]
Website: privacy.gov.ph